Federal Court orders Origin Energy to pay $17 million penalty over breaching hardship obligations
- davidwatson034
- Jun 29, 2022
- 1 min read
Electricity provider Origin Energy has been ordered by the Federal Court to pay more than $17 million in penalties for breaching its obligations to customers experiencing hardship and payment difficulties.
It is the largest total penalty ever imposed for breaches of the national energy retail law and rules.
Origin admitted that its automated processes for hardship customers resulted in it breaching its hardship obligations on more than 100,000 occasions over four years until October last year.
In total, more than 90,000 customers in New South Wales, the ACT, Queensland, and South Australia were affected.
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